Survey Supervisor/Team Lead (Public Agency)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A consulting firm in Singapore is seeking a candidate for a role in Research and Statistics focused on managing survey operations and team dynamics. Responsibilities include onboarding new staff, fieldwork management, and ensuring timely survey data collection. Candidates must be Singaporeans with at least two years of team management experience and good English communication skills. This position offers a salary up to $3,600 with performance bonuses and includes a renewable contract until August 2026.

Qualifications

• Minimum of two years experience in managing a team processing administrative forms and requests.
• Conversant in English for conducting surveys over the phone and guiding others.

Responsibilities

• Onboarding new staff for workflow processes and questionnaire design.
• Managing daily rosters and leave matters.
• Monitoring survey response rates for data representation.
• Assisting with online survey programming.

Skills

Team management

English proficiency

Organizational skills

Job description

Opportunity to advance in Research and Statistics for Technology and Media (Public Sector)

Location: Pasir Panjang

Salary: Basic up to $3,600 + Performance Bonuses

Working hours: 5-day work week - Office Hours

Contract Period: Up to Aug 2026, renewable

Job Responsibilities

• Onboarding new staff in workflow processes and questionnaire design.
• Fieldwork briefing and interviewer training exercises.
• Fieldwork Resource ManagementLogistical requirements for the survey operations team.
• Manage daily rosters and leave matters.
• Assist in programming of the online survey questionnaire in the in-house survey system and offline excel questionnaire.
• Monitoring the response rate of every ongoing survey to ensure good representation of the data collected from every sector.
• Work closely with stakeholders, responding & providing data support to queries
• Monitor and ensure timely submission of licensees’ submissions.
• Liaise with vendor for the publishing of stats on website.
• Verify and compile data provided by licensees.
• Assisting officers in any task assigned to the survey ops team related to survey fieldwork and operations.

Looking for

• Singaporeans only
• Prior two years of experience managing a team of staff processing administrative forms and requests (e.g. surveys, feedback forms, tax returns, form submissions to authorities or to financial institutions)
• Experience in managing the daily rosters and leave matters of the team of survey officers
• Conversant in English and have the confidence to conduct surveys in English over telephone interviews and guide statistical officers in managing difficult survey respondents
• Patient, meticulous, detailed, good organizational skills

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Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C5781