Supervisor F&B

BALI EMPLOYMENT AGENCY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local recruitment agency is looking for a supervisory staff member for a dining area in Singapore. The role involves maintaining service standards, supervising staff, and ensuring compliance with regulations. Candidates should have a minimum of 3 years of experience in restaurant service supervision, possess good communication and numeracy skills, and be able to work in a fast-paced environment. Weekend shifts are required. This position offers a chance to lead and develop a team effectively.

Qualifications

• Minimum 3 years of experience in supervisory level for restaurant service.
• Excellent knowledge of most sections.
• Work in a fast-paced environment.

Responsibilities

• Supervise staff in the dining area and uphold service standards.
• Plan floor control and assign staff duties.
• Ensure compliance with local regulations.
• Maintain customer service and handle complaints.
• Ensure cleanliness and housekeeping standards.

Skills

Team supervisory skills

Good oral communication

High level of attention to detail

Ability to produce high-level service

Good level of numeracy

Education

GCE ‘O’ Level

Job description

Job Description

Responsible for the supervision of staff in the dining area, constantly upholding the standard of service in the restaurant.

• Plan floor control and assign staff for specific duties at the dining area
• Ensure that the restaurant operates in compliance with the Operating Level Program Standards, local authorities and SFA’s regulation. Design and supervise the in-house housekeeping schedule
• Maintain high standards in customer service through direct supervision planning and implementation of in-house training and development programs. Handle customers’ complaints with tact and diplomacy
• Maintain customer service at the dining area through close supervision of staff
• Maintain the overall cleanliness and housekeeping standards for the restaurant
• Ensure security for all cash and gift vouchers. Approve petty cash claims and maintain accurate records. Ensure accuracy for all sales taking, including cash bank-in credit card payment, etc.
• Enforce discipline and ensure proper conduct of all staff. Create a high level of morale amongst the staff in the restaurant
• Maintain safe level of all ground stock for the restaurant operations
• Maintain all equipments, furniture and fittings in the dining area in good condition. Check temperature of all cold equipment daily and report any discrepancies
• Train and coach Customer Service Representatives (CSRs) in specific area(s), namely serving procedures, cashier and fountain as assigned by the Restaurant Manager

Requirements

• GCE ‘O’ Level
• Minimum 3-year experience in supervisory level for restaurant service.
• Excellent knowledge of most sections
• Ability to produce high-level of service
• Good oral communication
• Team supervisory skills
• High level of attention to detail
• Good level of numeracy
• Work in fast pace environment
• Weekend shift