Supervisor

CITY SUNSHINE MANPOWER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management firm in Singapore is seeking a Service Supervisor to oversee daily front-of-house operations. This role involves managing service staff, ensuring service quality, and handling customer feedback. The ideal candidate will have 1-2 years of experience in food and beverage service or a supervisory role, along with strong leadership and communication skills. This position requires flexibility in working shifts, including weekends and public holidays.

Qualifications

• Minimum 1-2 years of experience in food & beverage service or supervisory role.
• Basic leadership and communication skills.
• Able to work in a fast-paced environment and handle work pressure.
• Willing to work shifts, weekends and public holidays.
• Responsible, reliable and able to work well in a team.
• Basic knowledge of food hygiene and service standards is preferred.

Responsibilities

• Supervise daily front-of-house operations to ensure smooth service flow.
• Lead, guide and supervise service staff in daily duties.
• Assign work duties and manage staff duty rosters.
• Ensure service quality and customer satisfaction standards are met.
• Handle customer feedback and complaints in a professional manner.
• Ensure staff comply with food hygiene, safety and workplace regulations.
• Coordinate with kitchen and management team for daily operations.
• Report operational issues and staff performance to management.

Skills

Leadership skills

Communication skills

Ability to work in a fast-paced environment

Teamwork

Ability to handle work pressure

Job description

Job Description – Service Supervisor

服务员主管（Supervisor）

Job Responsibilities / 工作职责

• Supervise daily front-of-house operations to ensure smooth service flow
  负责前厅日常营运管理，确保服务流程顺畅

• Lead, guide and supervise service staff in daily duties
  带领、指导及监督服务员的日常工作

• Assign work duties and manage staff duty rosters
  分配工作岗位并安排员工排班

• Ensure service quality and customer satisfaction standards are met
  确保服务质量符合公司及顾客满意度要求

• Handle customer feedback and complaints in a professional manner
  专业处理顾客意见及投诉

• Ensure staff comply with food hygiene, safety and workplace regulations
  确保员工遵守食品卫生、安全及工作场所相关规定

• Coordinate with kitchen and management team for daily operations
  与厨房及管理团队保持良好沟通，配合日常营运

• Report operational issues and staff performance to management
  向管理层汇报营运情况及员工表现

Job Requirements / 任职要求

• Minimum 1–2 years of experience in food & beverage service or supervisory role
  至少 1–2 年餐饮服务或相关管理经验

• Basic leadership and communication skills
  具备基本的领导及沟通能力

• Able to work in a fast-paced environment and handle work pressure
  能适应快节奏工作环境并具备抗压能力

• Willing to work shifts, weekends and public holidays
  可接受轮班工作，包括周末及公共假期

• Responsible, reliable and able to work well in a team
  工作认真负责，具备团队合作精神

• Basic knowledge of food hygiene and service standards is preferred
  具备基本食品卫生及服务标准知识者优先