Supervisor

FORTUNA TERRAZZA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A restaurant management firm in Singapore is seeking a Restaurant Supervisor to oversee daily operations and ensure customer satisfaction. The role involves supervising and training staff, managing inventory, and maintaining food safety standards. Strong leadership and communication skills are essential to resolve customer complaints and manage a positive dining experience. Proven experience in the hospitality sector is needed. Competitive compensation is offered for this position.

Qualifications

• Proven work experience as a supervisor or in a similar hospitality role.
• Excellent verbal and written communication skills for staff and customer interactions.
• Strong analytical and decision-making abilities to handle unexpected situations and complaints.

Responsibilities

• Hire, train, supervise, and provide ongoing feedback to staff.
• Ensure high customer satisfaction by resolving complaints.
• Coordinate daily restaurant activities and manage schedules.

Skills

Leadership & People Skills

Communication

Problem-Solving

Food Safety Knowledge

Customer Service

Experience

Job description

A restaurant supervisor oversees daily operations, staff, inventory, and customer satisfaction to ensure smooth operations and profitability. Key responsibilities include supervising and training staff, managing inventory and orders, handling customer complaints, maintaining cleanliness and food safety, and assisting with scheduling and menu development. Strong leadership, communication, and problem-solving skills are essential for this customer-facing management role.

Key Responsibilities

• Staff Management: Hire, train, supervise, and provide ongoing feedback to front and back-of-house staff.
• Customer Service: Ensure high customer satisfaction by providing excellent service, resolving complaints, and maintaining a positive dining experience.
• Operational Oversight: Coordinate daily restaurant activities, manage schedules, and ensure compliance with food safety and hygiene regulations.
• Inventory Management: Monitor stock levels, place orders for supplies, and manage inventory to reduce waste and control costs.
• Food Quality: Oversee food preparation, ensuring quality standards are met and dishes are presented and served correctly.
• Financial Operations: Assist with managing budgets, controlling operational costs, and ensuring compliance with financial goals.

Skills and Qualifications

• Leadership & People Skills: Ability to motivate staff, resolve conflicts, and foster a positive work environment.
• Communication: Excellent verbal and written communication skills for staff and customer interactions.
• Problem-Solving: Strong analytical and decision-making abilities to handle unexpected situations and complaints.
• Food Safety Knowledge: Understanding of health and safety regulations and the ability to enforce them.
• Customer Service: A commitment to providing a consistently high-quality dining experience.
• Experience: Proven work experience as a supervisor or in a similar hospitality role.