Strategic Service & Product Designer - AI-Driven Impact

Singtel; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Singapore seeks a Senior Service & Product Designer. You will lead service design projects, create journey maps, and collaborate with cross-functional teams. The ideal candidate has over 5 years of experience in service design and product design, with strong analytical skills and a hands-on approach. This role offers the opportunity to shape user experiences and drive innovation within a dynamic environment.

Qualifications

• 5–8+ years in service design, product design, or UX strategy.
• Hands-on experience with journey mapping, blueprinting, and discovery research.
• Strong experience with cross-functional collaboration.

Responsibilities

• Lead end-to-end service design discovery: stakeholder interviews, workflow analysis.
• Build journey maps and service blueprints across digital and AI touchpoints.
• Identify inefficiencies using data and operational metrics.

Skills

Service design

Product design

UX strategy

Journey mapping

Blueprinting

Cross-functional collaboration

Analytical skills

AI exposure

Job description

A leading telecommunications company in Singapore seeks a Senior Service & Product Designer. You will lead service design projects, create journey maps, and collaborate with cross-functional teams. The ideal candidate has over 5 years of experience in service design and product design, with strong analytical skills and a hands-on approach. This role offers the opportunity to shape user experiences and drive innovation within a dynamic environment.