Store Manager

Cold Storage Singapore 1983 Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading retail company in Singapore is seeking an experienced retail manager to oversee store operations and achieve customer satisfaction. The successful candidate will have at least 5 years of managerial experience and the ability to manage a team effectively. Responsibilities include meeting sales targets, ensuring compliance with operating procedures, and analyzing market trends. This role requires physical fitness to handle inventory and a commitment to work on a 6-day week schedule.

Qualifications

• At least 5 years managerial experience in a similar industry.
• Physically fit to carry 10-15 kg products.
• Comfortable to work on a 6 days’ week schedule.

Responsibilities

• Achieve customer satisfaction and sales targets.
• Manage operations team and ensure compliance with SOPs.
• Conduct routine supervision and market trend analysis.
• Support team development and daily operational communication.

Skills

Customer satisfaction management

Sales and profit target achievement

Operations team management

Coaching and team development

Job description

The Role

• Responsible for achieving customer satisfaction, sales and profit target for the store

• Provide efficient and effective management of operations team in merchandising, operating disciplines and outlining business strategies

• Responsible for the strict compliance of all established Standard Operating Procedures (SOP) and personnel policies by all divisions by conducting routine supervision and follow through

• Formalize strategy and establish business plan to optimize sales, margin, profits and manage shrinkage

• Involve in the analysis and forecast of market trend to assist store to stay ahead of competition

• Ensure all merchandising, corporate strategies and directives are implemented and executed with excellence to achieve operating effectiveness

• Ensure each department manage their inventory level and stock holding days without affecting product availability at selling floor to optimize sales

• Ensure adherence to HR policies at store level to maintain a well coordinated and cohesive organization structure

• Conduct daily walk-through of the store, roll call, briefing and communication daily to inform staff of key objectives, customer feedback, and sales comparison and to ensure operations runs smoothly

• Provide appropriate coaching and support to the team to develop a high performance team

• Any other adhoc duties as per assigned

About You

• Comfortable to work on a 6 days’ week schedule (work day as per rostered)

• Willing to stand for long hours and enjoy interacting with customers

• Physical fit to carry 10-15 kg products

• At least 5 years managerial experience in a similar industry