STEADYOPS Team

2HR AQUARIST PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Part time

Job summary

A niche hobby retail company based in Singapore seeks a STEADYOPS team member for order fulfillment and customer support. The role involves managing daily B2C and B2B operations, coordinating with platforms like Shopify and Amazon, and resolving delivery issues. Ideal candidates are detail-oriented, problem-solvers, and ready to work in a flexible, respectful environment. This part-time role offers training opportunities and a supportive team culture.

Benefits

Flexible hours with remote work options

Training for IT and computer skills

Supportive team environment

Family-friendly atmosphere

Qualifications

• Capable of managing daily B2C and B2B order fulfillment.
• Excellent communication skills for customer interaction.
• A problem-solver who can troubleshoot delivery issues.
• Comfortable using online dashboards and spreadsheets.

Responsibilities

• Manage daily B2C + B2B order fulfillment using dashboards.
• Coordinate orders across platforms like Shopify and Amazon.
• Liaise with US warehouse partners for logistics.
• Resolve delivery issues including missing or delayed shipments.
• Provide excellent customer support through clear communication.

Skills

Detail-oriented

Good communication

Problem-solver mindset

Comfortable with digital tools

Agile and efficient

Job description

STEADYOPS TEAM (B2C + B2B)

The 2Hr Aquarist is a fast-growing company in a niche hobby space. We ship orders to passionate customers and partners worldwide, and we take fulfillment and customer experience seriously. We’re looking for a STEADYOPS team member who is calm under pressure, highly organized, and loves closing loops. This role suits someone who enjoys operations, communication, and practical problem-solving. Training is provided on all platforms.

What you’ll do

• Manage daily B2C + B2B order fulfillment using our order dashboards and SOPs
• Coordinate across platforms (Shopify, Amazon, third-party warehousing etc.)
• Liaise with US warehouse partners and handle occasional evening remote messages/calls when required
• Investigate and resolve delivery issues (missing packages, delayed shipments, incorrect addresses, damaged parcels)
• Provide outstanding customer support via clear, friendly, professional replies

What we’re looking for

• Detail-oriented and reliable: you follow through, double-check, and meet deadlines
• Good communication: clear, polite, and confident with customers and partners
• Problem-solver mindset: you can calmly troubleshoot, elevate when needed.
• Comfortable with digital tools (or excited to learn): online dashboards, spreadsheets, ticketing/email, basic troubleshooting
• Agile and efficient: you can switch between tasks without dropping details
• Able to work partially on-site at Primz Bizhub (Admiralty/Woodlands), with flexibility for remote work

Bonus (not required): experience with e-commerce ops, Amazon/Shopify, freight/3PL coordination, customer service, or SOP-based work.

Perks & culture

• Flexible hours with option for partially remote work
• Training to upgrade your IT, AI, and computer skills (must be willing to learn)
• Respectful, encouraging environment with a supportive team
• Family-friendly : great fit for parents, including mothers (we have many on the team)

Schedule & compensation

Part-Time / Contract 4~6 hours a day, 4–5 days/week $18/hour
Location: Admiralty / Woodlands Area (Primz Bizhub)