Sr Executive, Clinical and Patient Engagement Office

Tan Tock Seng Hospital; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Sr Executive for the Clinical and Patient Engagement Office. This role involves supporting the strategic Quality & Clinical Governance Plan, managing clinical feedback, and enhancing patient-clinician engagement. Candidates should have a Bachelor's degree and strong communication and critical thinking skills, with the ability to work under tight deadlines.

Qualifications

• Bachelor degree holder in any discipline.
• Flair in written and verbal communication as well as facilitation skills.
• Good critical thinking and situational management skills.
• Comfortable to multi-task and work under tight deadlines.

Responsibilities

• Support operationalization of strategic Quality & Clinical Governance Plan.
• Act as a liaison for clinical feedback management.
• Facilitate meetings and negotiations with relevant parties.
• Implement initiatives to enhance patient-clinician engagement.
• Assist with preparation of department/management reports.

Skills

Written communication

Verbal communication

Critical thinking

Situational management

Multi-tasking

Education

Bachelor degree in any discipline

Job description

Sr Executive, Clinical and Patient Engagement Office

Institution: Tan Tock Seng Hospital

Family Group: Administration

Being part of the Clinical and Patient Engagement Office, you will support the operationalization of the Hospital's strategic Quality & Clinical Governance Plan, specifically in clinical feedback management and medico-legal dispute resolution. You will act as a key liaison and perform investigations, facilitate meetings and replies and undertake negotiations with relevant parties.

In addition, you will implement initiatives and identify learning opportunities to enhance patient-clinician engagement. You will also assist with the preparation of department/management reports and analysis.

Requirements

• Bachelor degree holder in any discipline
• Flair in written and verbal communication as well as facilitation skills
• Good critical thinking and situational management skills
• Comfortable to multi-task and work under tight deadlines