Specialist, Strategic Account Management (6-month Contract)

FOODPANDA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading food delivery service in Singapore is looking for a highly driven Specialist in Strategic Account Management. This role involves managing client relationships, implementing marketing initiatives, and preparing performance reports. The ideal candidate should have 1 to 2 years of experience in a client-facing role in the eCommerce industry and possess strong analytical skills. Join a vibrant international team and enjoy a dynamic working environment with growth opportunities.

Benefits

Dynamic working environment

Responsibility from day one

Engaging company events

Commitment to personal and professional development

International team culture

Qualifications

• 1 to 2 years’ experience in a client-facing role in the eCommerce industry preferable.
• A keen sense for customer behaviour and content quality.
• An analytical mindset with a penchant for seeking opportunities within data patterns.

Responsibilities

• Manage and expand relationships with existing clients.
• Implement creative marketing initiatives.
• Construct and negotiate commercial offers.
• Ensure quality standards for deals on the platform.
• Assess performance of vendors using management reports.
• Prepare financial and performance reports for reviews.

Skills

Client-facing experience

Analytical mindset

Customer behavior understanding

Proficiency in Microsoft Excel

Job description

About the opportunity

We’re looking for a highly driven and motivated Specialist, Strategic Account Management for our Marketplace team in Singapore. If you are looking for a place where you can gain hands‑on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

This role will be based in Singapore and will report to the Lead, Account Management.

Responsibilities

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

Requirements

• 1 to 2 years’ experience in a client-facing role in the eCommerce industry preferable
• A keen sense for customer behaviour, and how content quality affects purchasing decisions
• An analytical mindset with a penchant for seeking opportunities within data patternsJob ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
• Intermediate proficiency in Microsoft Excel is preferred

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

What's in it for you

What we offer

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career