Spa Front Desk Coordinator - Guest Experience

HERMES SPA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading spa company in Singapore is seeking a dedicated Client Service Associate to welcome clients and assist with bookings. You will ensure a smooth client experience by managing appointments and providing information about services. Ideal candidates should have strong communication skills, experience in customer service or hospitality, and proficiency with office systems. Flexibility for weekend shifts is essential. Join us for a rewarding career in a vibrant spa environment.

Qualifications

• Excellent communication and customer service skills.
• Experience in customer service or hospitality preferred.
• Proficient in using office software and booking systems.
• Language skills in English and Mandarin are a plus.
• Professional appearance and friendly, courteous attitude.
• Flexible to work weekends and public holidays as needed.

Responsibilities

• Welcome and assist clients upon arrival, confirm appointments.
• Handle client bookings, check-ins, and payments.
• Respond to client inquiries about spa services.
• Maintain cleanliness and organization of the front desk area.
• Assist in managing client records and appointment schedules.
• Coordinate therapists’ schedules and support daily spa operations.

Skills

Excellent communication and customer service skills

Previous experience in customer service or hospitality

Proficient in using office software and booking systems

Language skills (English, Mandarin)

Professional appearance and friendly attitude

Flexibility to work weekends and holidays

Job description

A leading spa company in Singapore is seeking a dedicated Client Service Associate to welcome clients and assist with bookings. You will ensure a smooth client experience by managing appointments and providing information about services. Ideal candidates should have strong communication skills, experience in customer service or hospitality, and proficiency with office systems. Flexibility for weekend shifts is essential. Join us for a rewarding career in a vibrant spa environment.