South-East Asia & Pacific Operations Lead

CBRE; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global real estate services firm in Singapore is seeking a South-East Asia & Pacific Operations Lead to oversee facilities management and client relationships. In this role, you will supervise staff, manage operations, and drive innovation in service delivery. The ideal candidate has a bachelor's degree, 5-8 years of experience, and strong leadership skills. This opportunity offers a chance to shape operational excellence and ensure client satisfaction.

Qualifications

• 5 - 8 years of relevant experience in facility management or related field.
• Able to lead team development, staffing, and performance management.
• Capacity to handle complex and sensitive information effectively.

Responsibilities

• Oversee team management and daily activities, including recruitment and training.
• Coordinate facility maintenance and repairs with vendors and contractors.
• Manage large capital projects and prepare operational budgets.

Skills

Leadership Skills

Organizational Skills

Communication Ability

Problem-Solving Skills

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Job description

About the Role

Join CBRE as the South-East Asia & Pacific Operations Lead and take charge of an exciting new client account recently transitioned globally into our portfolio. This is a high-impact leadership opportunity where you’ll shape operational excellence from day one, foster strong client relationships, and drive innovation within facilities management. As part of CBRE’s dynamic account leadership team, you’ll play a pivotal role in setting the tone for service delivery, team culture, and long-term success on this strategic account.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do

• Provide formal supervision to employees. Track the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
• Maintain positive client relationships and conduct meetings on unresolved facility issues.
• Prepare and manage large and high-profile capital projects, operating budgets, and variance reports.
• Perform facility inspections quality assurance following local, state, and federal regulations. Suggest and implement operational efficiencies, repairs, and upgrade opportunities.
• Create environmental health and safety procedures for facilities.
• Develop vendor relationships and oversee invoicing procedures. Review and approve purchase orders for the procurement of parts, services, and labor for projects.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.
• Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.

CBRE, Inc. is an Equal Opportunity and Affimative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)