Solution Consultant

TraceLink; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading software solutions company in Singapore is seeking a skilled consultant to drive client engagement and enhance supply chain solutions. This position emphasizes consultative sales approaches, requiring extensive experience in client-facing roles and expertise in supply chain systems. The ideal candidate will demonstrate strong communication skills, technical acumen, and a collaborative mindset. Responsibilities include conducting discovery sessions, presenting business cases, and leading solution workshops to ensure client satisfaction and success.

Qualifications

• 5+ years experience in Solution Consulting, Sales Engineering, or Business Consulting.
• Demonstrated expertise in consultative selling methodologies.
• Strong track record in securing technical wins and driving revenue.

Responsibilities

• Conduct deep-dive discovery sessions to assess client needs.
• Build and present compelling business cases for financial impact.
• Partner with Sales to drive the customer journey.

Skills

Client-Facing experience

Proficiency in South and East Asian languages

Value-based selling

Superior communication skills

Analytical problem-solving

Collaborative team player

Understanding of supply chain systems

Education

Bachelor’s degree or equivalent professional experience

Job description

Overview

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, TraceLink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

TraceLink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

As a key member of the Global Solution Consultants team, you will focus primarily on US-based opportunities, balancing independent initiative with collaborative team efforts. You will lead solution-based sales cycles, taking a consultative approach to articulate the business value impact that transforms our customers’ supply chains into modern competitive advantages. In this role, you will directly impact revenue growth and deal size by leveraging the full suite of TraceLink applications.

Responsibilities

• Diagnose Business Needs: Conduct deep-dive discovery sessions to assess client business needs and technical requirements, defining appropriate strategic solutions that address specific supply chain challenges.
• Articulate Business Value: Build and present compelling business cases—including ROI analysis and Total Cost of Ownership (TCO) models—to clearly articulate the financial and operational impact of the TraceLink suite.
• Lead Consultative Sales Cycles: Partner with the Sales team to drive the customer journey, acting as a trusted advisor to build relationships and guide prospects toward a modern supply chain transformation.
• Deliver Tailored Demonstrations: Manage and deliver persuasive product demonstrations and presentations tailored to specific audience personas, ranging from technical architects to C-level executives.
• Execute Solution Workshops: Prepare materials for and lead interactive solutioning workshops to validate customer requirements and map TraceLink capabilities to tangible business outcomes.
• Subject Matter Expertise: Serve as the primary Subject Matter Expert (SME) for TraceLink’s solutions, maintaining deep knowledge of the platform to handle complex objections and technical inquiries.
• Cross-Functional Collaboration: Collaborate with Product Management, Internal Services, and external partners to relay market feedback and ensure the proposed solution optimizes long-term client value.
• Technical Sales Support: Drive technical accuracy and excellence during the sales process, including providing high-quality inputs for RFPs and RFIs when required.

Qualifications

• Experience: 5+ years of experience in a Client-Facing role (Solution Consulting, Sales Engineering, or Business Consulting), ideally within an Enterprise SaaS environment.
• Proficiency in South and East Asian languages is required.
• Office based role in our Singapore location.
• Value Selling: Demonstrated expertise in consultative and value-based selling methodologies, with specific experience building business cases and proving ROI to prospective buyers.
• Communication: Superior verbal and written communication skills, with the ability to articulate complex business and technical topics to audiences ranging from end-users to C-level executives.
• Track Record: A proven history of securing the "technical win" in complex sales cycles, driving revenue targets, and maintaining high levels of customer satisfaction.
• Problem Solving: Strong analytical and problem-solving mindset, capable of translating abstract customer pain points into concrete technical solutions.
• Collaboration: A collaborative team player who can lead cross-functional efforts while maintaining the ability to work autonomously on assigned opportunities.
• Technical Acumen: Solid understanding of supply chain systems and integration patterns (ERP, WMS, etc.).
• Domain Knowledge (Highly Desirable): Familiarity with the Life Sciences, Pharma, or Medical Device industries, as well as experience with Manufacturing or Supply Chain operations.
• Education: Bachelor’s degree or equivalent professional experience required.
• Travel: Ability to travel up to 25-40% as required by business needs.

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [e-mail].