Software Technical Support Engineer

HR FOCUS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is looking for a software support professional in Singapore. The role involves diagnosing technical problems, managing network settings, and providing client training. Candidates should have a diploma in Computer Science, familiarity with networking fundamentals, and good communication skills in English and Chinese. Fresh graduates are encouraged to apply. The company offers a dynamic work environment with opportunities for learning.

Qualifications

• Fresh graduates are welcome to apply.
• Strong knowledge of networking fundamentals required.
• Understanding of software architecture is a plus.

Responsibilities

• Provide training to clients on software usage.
• Diagnose and resolve technical problems promptly.
• Manage network-related configurations.

Skills

Troubleshooting skills

Knowledge of computer software

Network connectivity diagnosis

Customer service orientation

Good communication skills

Ability to work independently

Education

Diploma in Computer Science or related fields

Tools

MS-SQL

MySQL

Windows Server

Job description

Responsibilities

• Job Requirement:
• Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
• Fresh graduates are welcome to apply
• Strong knowledge of computer software, including troubleshooting, installation, and configuration.
• Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
• Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
• Good verbal and written communication skills with the ability to explain technical issues clearly with English and Chinese speaking users.
• Ability to work independently as well as part of a team.
• Strong customer service orientation and attention to detail.
• Positive attitude, eager to learn, and capable of working in a fast-paced environment.
• Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Qualifications

• Networking fundamentals (TCP/IP, DNS, firewall configurations, and network troubleshooting).
• Knowledge of MS-SQL and MySQL for database troubleshooting and optimization.
• Familiarity with Windows Server (2003 or later) for server-side issue resolution and configuration.
• Understanding of software architecture, including basic knowledge of VS.Net (VB.Net, ASP.Net), is a plus for understanding software internals and helping with minor issues related to the application code.

️ If you’re ready to take the next step in your career, submit your application today!

️We look forward to reviewing your application!

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R24125364