Software Engineer (Tuas, may involve shift work)

MEGVII旷视; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore is seeking an Information Technology Support Engineer to provide customer feedback handling, technical support, and training. The ideal candidate holds a bachelor’s degree in Computer Science and has at least 3 years of experience in a similar role. Proficiency in programming languages like Java and Python, as well as familiarity with Linux and databases, is required. This position may involve shift work after March 2025.

Qualifications

• Minimum 3 years of relevant experience; outstanding fresh graduates may also be considered.
• Familiarity with server configuration, network protocols, SQL, and code management tools.

Responsibilities

• Record and categorize customer feedback, tracking issues and providing updates.
• Offer remote operational guidance and on-site training for equipment use.
• Collect and organize after-sales issue reports, classifying problems.
• Provide internal technical support and assist with data statistics.
• Improve workflows to enhance service quality and customer experience.
• Reproduce defects, collaborate with R&D for quality improvements.

Skills

Customer Feedback Handling

Technical Support

Proficiency in Java

Proficiency in Python

Education

Bachelor’s degree in Computer Science or related

Tools

Linux

SQL

Oracle databases

Git

Job description

Information Technology Support Engineer (Software @ Tuas, may involve shift work)

Location: Tuas, Singapore

May involve shift work after March 2025

Job Responsibilities

• Customer Feedback Handling: Record and categorize customer feedback, track issue resolution progress, and provide timely updates to customers.
• Technical Support & Training: Offer remote operational guidance and on-site training to ensure customers can properly use and maintain equipment.
• Report Statistics & Analysis: Collect and organize after-sales issue reports, classify problems, and standardize solutions.
• Internal Support & Collaboration: Provide internal technical support and customer service, assisting the operations manager with data statistics and analysis.
• Workflow Optimization: Improve end-to-end workflows to enhance service quality and optimize customer experience.
• Defect Reproduction Testing: Reproduce reported defects, collaborate with R&D on quality issue resolution, and track improvements to enhance product quality.

Qualifications

Education

Bachelor’s degree or above in Computer Science or related fields. Exceptional candidates may be considered regardless of formal education.

Experience

Minimum 3 year of relevant experience; outstanding fresh graduates may also be considered.

Technical Skills

• Familiarity with Linux, server configuration, network protocols, SQL, Oracle databases, and Git (or other code management tools).
• Proficiency in Java, Python, or other programming languages.
• Knowledge of SVN, Git, or other version control systems.

Skills

Proficient in Microsoft Office.