Software & Cloud Support Engineer

MASS POWER SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services provider in Singapore is seeking a technical professional to lead the implementation and integration of IT monitoring software solutions. The ideal candidate will have 3-5 years of experience in post-sales or systems engineering roles, and be skilled in networking and operating systems. This position requires strong analytical skills, a passion for customer engagement, and a willingness to learn new technologies. The role involves close collaboration with customers and developing best practices for monitoring solutions.

Qualifications

• 3-5 years of experience in IT technical post-sales, implementation, or systems engineering role.
• Strong knowledge of networking, operating systems, and infrastructure monitoring.
• Interest in learning new technologies to solve real-world problems.

Responsibilities

• Lead post-sale implementation and integration of IT monitoring software.
• Work closely with customers to tailor deployments to their infrastructure.
• Assist in onboarding and knowledge transfer to customer teams.

Skills

Networking knowledge

Operating systems (Windows, Linux)

Analytical problem-solving skills

Customer engagement interest

Tools

Java/J2EE technologies

Scripting technologies (batch/Unix shell/Power shell)

Cloud architecture

Citrix and VMware

Job description

This is a hands-on, technical position. The key responsibilities for this position are:

• Lead post-sale implementation, configuration, and integration of IT monitoring software solutions.

• Work closely with customers to understand their infrastructure (servers, networks, applications, cloud environments, etc.) and tailor deployments accordingly.

• Assist in onboarding, training, and knowledge transfer to customer technical teams.

• Develop and document best practices, integration guides, and monitoring templates.

• Manage customer expectations through clear communication and proactive follow-up.

• Identify product enhancement opportunities and relay feedback to internal teams.

Requirements

• 3-5 years of experience working in IT technical post-sales, implementation, or systems engineering role with B2B IT support.

• Strong knowledge of networking, operating systems (Windows, Linux), and infrastructure monitoring.

• Must be interested in working in a customer support and customer engagement role.

• Must be interested in learning new technologies and applying them to solve real world problems.

• Must have good analytical problem-solving skills.

• Understanding of Java/J2EE technologies and web applications is a plus.

• Exposure to any scripting technology (batch/Unix shell/Power shell) is a plus

• Exposure to cloud architecture, Containers, DevOps is a plus

• Exposure to Citrix, VMware, and other virtualization technologies is a plus.

• Prior experience with enterprise monitoring tools is a plus.

• Must be ambitious, competitive, energetic; should be a results-oriented team player.

• Must be willing to travel to different customer places and work on multiple projects concurrently.

• Working location at Shenton Way Area