Social Work Associate (Family Service)

REACH COMMUNITY SERVICES LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community service organization in Singapore is looking for a Social Work Associate. The role involves supporting community development activities and assisting caseworkers in case management. You will conduct assessments, handle enquiries, and organize initiatives to promote social cohesion. Ideal candidates should have a diploma in Social Work and a passion for helping others. The position offers an opportunity to make a real impact in the community.

Qualifications

• Minimum 2 years of relevant experience.
• Conversant in English and any 2nd language.
• Strong passion for reaching out and making a difference.

Responsibilities

• Provide Information & Referral (I&R) services.
• Conduct intake assessments for new clients.
• Organize and participate in community outreach initiatives.
• Manage and monitor low/no-risk cases.

Skills

Good communication and interpersonal skills

Team player

Detail oriented

Dynamic and self-motivated

Conversant in English and any 2nd language

Passion for helping the needy

Education

Diploma in Social Work

Job description

About the Role

The Social Work Associate is a support role in the field of social work. He / She assist to implement programme and perform community development activities and outreach. He / She also assumes a secondary role in case management through providing support to caseworkers.

Why Join Us?

Be part of a passionate team dedicated to strengthening families and building resilient communities. In this role, you’ll make a real impact by promoting social cohesion, supporting individuals through life challenges, and driving initiatives that address key social issues. Join us in creating meaningful change—one family, one community at a time.

Key Responsibilities

• Provide Information & Referral (I&R) services in line with FSC guidelines and standards.
• Conduct intake assessments for new clients according to FSC service standards.
• Handle mainline calls, walk-in enquiries, and front desk duties when required.
• Organize and participate in community outreach initiatives.
• Assist in assessing community needs and liaise with external stakeholders for publicity and networking.
• Support development and implementation of community initiatives from MSF or within the agency.
• Assist in planning and preparation of community group work.
• Assist in programme development and execution, including logistical and administrative support.
• Support volunteer management in collaboration with the agency’s volunteer manager.
• Manage and monitor low/no-risk cases and ensure compliance with case work processes and timelines.
• Compile quarterly statistics, track case work KPIs, and prepare data for MSF tracking requirements.
• Provide administrative support for practice observations and centre operations.
• Undertake other duties as assigned by supervisor or HOD.

Requirements

• Minimum Diploma in Social Work
• Minimum 2 years of relevant experience
• Conversant in English and any 2nd language
• Good communication and interpersonal skills
• A good team player, dynamic and self-motivated
• Keen on administration details and detail oriented
• Has a strong passion in reaching out and making a difference in the lives of the needy