Social Work Assistant

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare institution in Singapore is seeking a key contact officer for Medical Social Services. Duties include handling inquiries, providing administrative support, and conducting field visits. Candidates should have a diploma and at least one year of community health experience. Proficiency in Microsoft Office and good interpersonal skills are essential. The role may require travel between polyclinics and home visits.

Qualifications

• At least 1 year of working experience in community health.
• Fluent in local dialects will be an advantage.
• Willingness to travel and perform home visits.

Responsibilities

• Maintain work statistics and compile data for submission.
• Handle external correspondences and assist in project improvements.
• Provide administrative support to the Medical Social Worker.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Empathy

Flexibility

Education

Diploma / Higher Nitec / GCE 'A' or 'O' level

Certificate in community and social services

Job description

Overview

You will be the key contact officer for the Medical Social Service to attend to all telephone and email enquiries. You will provide administrative support to the Medical Social Worker on referrals, accompany social worker on field visits and assist in interpretation if required. You will also gather information and conduct preliminary investigation on patients' needs to facilitate intervention by Medical Social Worker. You will also process application and ensure submission are in compliance.

Responsibilities

You are responsible for maintaining the work statistics and compile the data for submission to Ministry of Health. You will also handle external correspondences such as MP letters and CDC letters. You are also expected to participate in projects that improve the work processes in the department and perform any other duties as assigned by your supervisor.

Job Requirements

• Diploma / Higher Nitec / GCE 'A' or 'O' level.


• Certificate in community and social services or equivalent will be preferred.


• At least 1 year of working experience in community health.


• Possess good interpersonal and communication skills.


• Fluent in local dialects will be an advantage


• Proficient in Microsoft Office applications such as Word and Excel.


• Demonstrate ability to be empathetic, non-judgmental, flexible, matured, having a desire to help, and be independent


• Will ingness to travel between polyclinics and may be required to do home visits to ascertain client's home environment.