Site IT Services Lead: VIP Support & Operations (SEA)

LAM RESEARCH SINGAPORE PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore seeks an experienced IT support professional to oversee end-user experience and manage site IT operations. The role involves coordinating with various departments, handling incidents, providing VIP support, and ensuring compliance and stakeholder satisfaction. Candidates should have over 6 years of experience in end-user support, proficiency with ServiceNow, and strong communication skills. The position requires effective collaboration with cross-functional teams and frequent travel within Singapore and Malaysia.

Qualifications

• More than 6 years of experience in end-user support and service delivery.
• ITIL Foundation certification.
• Ability to manage site incident communications and executive briefings.

Responsibilities

• Oversee deskside operations and technician development.
• Plan coverage for events and run knowledge huddles.
• Manage site incident communications and deliver status updates.

Skills

End-user support expertise

Stakeholder communication

Analytical skills

Problem-solving skills

Collaboration

Organizational skills

Time management

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

M365

Microsoft Intune

ConfigMgr (SCCM)

Jamf

Job description

A leading technology firm in Singapore seeks an experienced IT support professional to oversee end-user experience and manage site IT operations. The role involves coordinating with various departments, handling incidents, providing VIP support, and ensuring compliance and stakeholder satisfaction. Candidates should have over 6 years of experience in end-user support, proficiency with ServiceNow, and strong communication skills. The position requires effective collaboration with cross-functional teams and frequent travel within Singapore and Malaysia.