SG - Specialist: Full Time or Part Time, Permanent or Temporary

Apple Inc.; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Specialist to provide exceptional customer service while promoting a diverse and inclusive environment. This role involves understanding customer needs, presenting tailored solutions, and staying updated on the latest products and services. You will work in a fast-paced retail setting, supporting multiple customers simultaneously and collaborating with team members to ensure a seamless experience. If you are passionate about technology and enjoy helping others, this opportunity is perfect for you!

Qualifications

• Availability to work nights, weekends, and public holidays.
• Ability to personalize solutions based on customer needs.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs.
• Support peers by sharing knowledge about Apple’s products and services.

Skills

Customer Service

Product Knowledge

Communication

Teamwork

Job description

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SG - Specialist: Full Time or Part Time, Permanent or Temporary

Add to Favourites SG - Specialist: Full Time or Part Time, Permanent or Temporary

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Understand and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalise solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Add to Favourites SG - Specialist: Full Time or Part Time, Permanent or Temporary