ServiceNow ITSM & HRSD Senior Developer

HADRON GBS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions company in Singapore is seeking a professional to configure and customize ServiceNow ITSM and HRSD modules. The ideal candidate will have strong hands-on experience with ServiceNow, excellent skills in stakeholder management, and the ability to integrate systems using APIs. Responsibilities include gathering requirements, delivering end-to-end implementations, and providing support through various phases. Certification in ITSM and HRSD is required for this position.

Qualifications

• Strong hands-on experience with ServiceNow ITSM and HRSD.
• Experience in workflows, business rules, client scripts, and UI policies.
• Good understanding of ITIL processes and HR service workflows.

Responsibilities

• Configure and customize ServiceNow ITSM modules.
• Implement and support HRSD modules including Case Management.
• Gather requirements, design solutions, and deliver implementations.
• Integrate ServiceNow with third-party systems using APIs.
• Provide support during UAT, go-live, and post-production phases.

Skills

ServiceNow ITSM

ServiceNow HRSD

ITIL processes

Workflow management

Stakeholder management

Education

Mandatory certification in ITSM and HRSD

Certification in HRSD

Job description

Key Responsibilities:

• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Request).
• Implement and support HRSD modules including Case Management, Employee Center, and Knowledge.
• Gather requirements, design solutions, and deliver end-to-end implementations.
• Integrate ServiceNow with third‑party systems using REST/SOAP APIs.
• Provide support during UAT, go‑live, and post‑production phases.

Required Skills:

• Strong hands‑on experience with ServiceNow ITSM and HRSD.
• Experience in workflows, business rules, client scripts, and UI policies.
• Good understanding of ITIL processes and HR service workflows.
• Excellent communication and stakeholder management skills.

Good to Have:

• Mandatory certification in ITSM and HRSD