Service & Support Engineer

ONE SEVEN CONSULTING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A medical equipment firm in Singapore is seeking a proactive Service & Support Engineer to assist customers with the installation, maintenance, and troubleshooting of advanced diagnostic systems. The ideal candidate will hold a diploma in engineering and have 2-5 years of relevant experience, along with strong technical support skills. This role involves both on-site and remote support, ensuring optimal system performance and customer satisfaction. Interested candidates should contact Eline Poh at [e-mail].

Qualifications

• Minimum 2 to 5 years of experience in medical equipment or healthcare-related industry is an advantage.
• Familiarity with industry communication standards for data exchange is important.
• Willingness to undergo required certifications or licensing is essential.

Responsibilities

• Install, commission, test, and troubleshoot high-technology diagnostic systems.
• Develop and maintain strong working relationships with end-users.
• Support commercial teams in preparing for product demonstrations.

Skills

Troubleshooting

Technical support

Customer engagement

System networking

Maintenance

Education

Diploma in Electronic, Electrical, Mechatronic, Biomedical Engineering

Tools

DICOM

HL7

Windows OS

Windows Server

Job description

We are seeking a proactive and technically skilled Service & Support Engineer in the medical manufacturing fieldto support customers in the installation, commissioning, maintenance, and troubleshooting of advanced diagnostic and technical equipment. The role involves both on-site and remote support, ensuring reliable system performance and strong customer satisfaction.

Key Responsibilities

Technical & Field Support

• Install, commission, test, and troubleshoot a range of high-technology diagnostic and equipment systems.
• Diagnose and resolve complex technical issues during start-up and operational stages.
• Perform scheduled preventive maintenance and corrective servicing under service agreements.
• Provide technical guidance, user support, and training to customers to ensure smooth system adoption.

Customer Engagement

• Develop and maintain strong working relationships with end-users and technical teams to support ongoing business needs.Assess customer requirements and recommend suitable upgrades, improvements, or service solutions.
• Handle service enquiries via phone and onsite visits, including occasional after-hours support when required.

Operational & Cross-Functional Support

• Support commercial and application teams in preparing for product demonstrations, workshops, and industry events.
• Review and implement technical bulletins, engineering updates, and service advisories issued by headquarters or regional technical teams.
• Contribute to documentation, reporting, and escalation of complex cases to higher technical support tiers when necessary.

Requirements

• Diploma in Electronic, Electrical, Mechatronic,Biomedical Engineering ora relateddiscipline.
• Minimum 2 to 5years of experience in handling of medical equipment or healthcare related industry is an advantage.
• Familiarity with common industry communication standards for data exchange and workflow integration (e.g., DICOM, HL7).
• Experience with system networking, server configuration, Windows OS/Windows Server environments, and basic IT infrastructure setup.
• Ability to configure test environments and perform systematic technical evaluations.
• Strong foundation in electrical, electronic, or mechanical engineering principles.
• Knowledge of technical systems used in healthcare or regulated environments is an advantage.
  Willingness to undergo required certifications or licensing relevant to working with regulated equipment.

Interested candidates may email your resume to Eline Poh ([e-mail])

We regret to inform that only shortlisted candidates will be notified.

Eline Poh Qiao Ying

[e-mail]

EA License No.: 23S2032 | R2198980