Service Relations Officer/Customer Service Officer

-; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A child intervention and therapy center in Singapore is seeking a Service Relations Officer to be the first point of contact for clients. Responsibilities include greeting visitors, handling inquiries, managing appointments, and ensuring a clean environment. The ideal candidate should have experience in customer service and possess good communication skills. This role requires commitment to work on Saturdays and offers benefits including medical insurance and professional development.

Benefits

Medical & Health insurance

Professional Development

AWS and Variable Bonus

Qualifications

• 2 years' working experience in administration, customer service, or receptionist role.
• Enjoy working in a fast-paced environment.
• Hard working and keen to learn.

Responsibilities

• Greet and direct visitors.
• Handle call inquiries and provide general service information.
• Manage appointment scheduling and registrations.
• Generate invoices and collect payments.
• Monitor cleanliness of the center.

Skills

Interpersonal skills

Communication skills

Customer centric mindset

Attention to detail

Ability to work independently

Education

GCE O Level or equivalent

Tools

MS Office

Job description

Overview

The SKILT Centre - the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Service Relations Officer

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirements

• GCE Level or equivalent with 2 years' working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Positive working attitude and customer centric mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Must be willing to commit to Saturday work

Work Hours & Location

1:30-8:30pm

Monday to Saturday

Bukit Timah - Crown Centre

Benefits

• Medical & Health insurance
• Professional Development
• AWS and Variable Bonus

Interested candidates please email to [e-mail]

We regret only shortlisted candidates will be contacted.