Service Operations Manager (Healthcare / 5 days / Office hours)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public healthcare institution in Singapore seeks a qualified individual to oversee service locations and manage non-clinical staff. Responsibilities include ensuring seamless patient experiences, driving service innovation, and supporting performance indicators. Candidates must possess a Bachelor's degree and have experience in managerial and supervisory roles within healthcare. This role offers a dynamic environment dedicated to improving lives in the community.

Qualifications

• Minimum 3 years of experience in a managerial capacity in the healthcare sector.
• Minimum 2 years of supervisory experience leading frontline staff.

Responsibilities

• Oversee day-to-day activities of assigned service locations.
• Manage front-desk functions, administrative workflows, and operational matters.
• Coordinate with leaders from other departments to ensure seamless patient experiences.
• Support operational and administrative managers in meeting service performance indicators.
• Drive service innovation initiatives to enhance service quality.

Skills

Analytical skills

Communication skills

Education

Bachelor’s degree in Business Administration or other fields

Job description

Company Profile

Our client is a leading public healthcare institution that provides seamless, team‑based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person‑centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Work Location

Central

Working hours

Monday to Friday, 8.30am to 6.00pm

Key Responsibilities

• Oversee day‑to‑day activities of assigned service locations.
• Manage front‑desk functions, administrative workflows, and operational matters, collaborating closely with nursing leaders and other partners to troubleshoot and optimize processes.
• Coordinate with leaders from other departments to ensure seamless patient experiences across care touchpoints.
• Maintain a safe, welcoming, and patient‑centric environment within the facilities.
• Support operational and administrative managers in meeting customer service performance indicators.
• Drive service innovation initiatives aimed at enhancing service quality and exceeding patient expectations.
• Work with clinical leaders to develop and execute business strategies to meet service volume goals and financial objectives.
• Lead budgeting efforts, monitor financial performance with clinical heads, and support new service development.
• Supervise a team of non‑clinical staff working within service points.
• Conduct performance evaluations for non‑clinical team members.
• Ensure non‑clinical staff receive appropriate onboarding, training, and development to perform effectively.
• Lead recruitment, engagement, and retention efforts to build a stable and motivated workforce that consistently delivers strong customer and business results.
• Facilitate effective communication between management and staff, ensuring timely updates, issue escalation, and solution recommendations.
• Participate in committees and contribute to department‑wide initiatives as assigned.
• Undertake rotational assignments to other operational units every three years.

Requirements

• Bachelor’s degree in Business Administration or other fields
• Min. 3 years of experience in a managerial capacity within the healthcare sector.
• Min. 2 years of supervisory experience leading frontline staff.
• Strong analytical abilities, numerical competency, and excellent written and verbal communication skills.

📩 Your recruiter: WhatsApp your CV/resume to Celine at 8977 7051 for a quicker response.

You may also drop your resume via email to [e-mail] – only shortlisted candidates will be notified.

Celine Chan I Reg. No: R21103433

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285