Service Manager - Body & Paint

EUROKARS SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive repair service company in Singapore is seeking a Manager, Body & Paint Service. This role involves leading the Customer Service team to ensure efficient insurance claims processing and maintaining customer satisfaction. The ideal candidate will have a Diploma or Degree in Automotive Engineering or Business Administration and at least 3 years of experience in the automotive aftersales environment. Strong leadership and operational skills are essential, along with proficiency in Microsoft Office.

Qualifications

• Minimum 3 years of experience in a body & paint, insurance claims, or automotive aftersales environment.
• Strong understanding of insurance claim processes and workshop operations.
• Proven leadership and communication skills.

Responsibilities

• Lead and manage the Customer Service team to deliver high-quality service.
• Oversee insurance claim processing and ensure timely job closure.
• Build and maintain strong working relationships with partners.

Skills

Leadership

Customer Service

Conflict Resolution

Analytical Skills

Education

Diploma or Degree in Automotive Engineering or Business Administration

Tools

Microsoft Office

Job description

About the Role

As the Manager, Body & Paint Service, you will lead and manage the Customer Service team to deliver high-quality insurance claims and repair services for our clients. Your role is fundamental in driving customer satisfaction, optimising operational efficiency, and supporting business growth. You will also ensure that all performance data and reports are accurate, timely, and reliable for management use.

This position is ideal for a driven and customer-focused professional with strong leadership, operational, and business acumen within the automotive repair and insurance claims environment.

Key Responsibilities

Operational Management

• Lead, mentor, and develop the Customer Service team to achieve service excellence and efficiency.
• Oversee insurance claim processing, from claim advice and document submission to recovery and closure.
• Ensure repair estimates and approvals are completed promptly and accurately, securing necessary customer/insurer consent.
• Monitor claim and repair progress closely, updating customers regularly and meeting established timelines.
• Drive timely job closure, invoicing, and communication with the Bodyshop regarding repair scope and deadlines.
• Handle and resolve customer complaints effectively to maintain a high level of satisfaction.
• Continuously streamline and standardize workflows, tools, and processes to enhance customer experience and operational productivity.
• Establish follow-up systems and escalation procedures to track and address claim delays.
• Set clear team performance goals, track results, and develop improvement plans to meet business objectives.
• Participate in ad‑hoc projects or initiatives as required by management.

Business Management

• Assist in developing and executing business strategies, marketing plans, and operational improvement initiatives.
• Monitor business performance metrics, conduct analysis, and support management decision-making.
• Prepare and distribute regular management reports, including claims statistics, recovery status, and key performance insights.

People & Relationship Management

• Recruit, interview, and evaluate Customer Service and Claims staff to ensure capability alignment with business needs.
• Build and maintain strong working relationships with insurance companies, adjusters, and external partners.
• Foster teamwork and harmony within the department and across other functional teams.
• Recognise good performance and take appropriate actions to address disciplinary or performance issues.
• Conduct regular facility and equipment audits to maintain readiness and safety standards.
• Ensure a clean, safe, and conducive work environment while caring for staff welfare.

Requirements

• Diploma or Degree in Automotive Engineering, Business Administration, or related field.
• Minimum 3 years of experience in a body & paint, insurance claims, or automotive aftersales environment.
• Strong understanding of insurance claim processes, workshop operations, and customer service best practices.
• Proven leadership, communication, and conflict‑resolution skills.
• Analytical, organised, and capable of managing multiple priorities in a dynamic work environment.
• Proficient in Microsoft Office and report preparation.