Service Manager

PARAGON COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A vibrant restaurant in Singapore is seeking a restaurant service manager who is passionate about customer interaction and creating memorable dining experiences. You will manage reservations, provide exceptional service, and engage diners with your knowledge of food and drinks. If you thrive in an active work environment and love making people happy, this role is perfect for you, offering a daily chance to create delightful moments.

Responsibilities

• Manage customers reservations through phone calls, whatsapp and messages.
• Provide exceptional customer service to diners, making their dining experience memorable.
• Recommend diners drinks based on preferences.
• Explain the dishes to diners and ensure their needs are attended to.
• Think on your feet to transform unforeseen situations into happy experiences.

Job description

We are looking for someone who loves to interact with people, enjoy conversations on food and loves an active and exciting day at work! As the restaurant service manager, you will provide an exceptional customer experience from the moment they enter the restaurant till they leave the restaurant feeling so satisfied with their meals and the service you have provided.

Job responsibilities

• Manage customers reservations through phone calls, whatsapp and messages
• Provide exceptional customer service to diners, making their dining experience with you memorable and happy from the start to finish
• Recommend diners drinks based on what they prefer
• Explain the dishes to diners and ensure that their needs are well attended to
• Able to think on your feet should any unexpected scenario arises and able to transform any unforeseen situation into a happy experience