Service Excellence Lead — Patient Experience & Quality

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Singapore is seeking an experienced service manager to oversee service delivery and enhance patient experiences. The ideal candidate will possess a recognized degree and at least 5 years of experience in customer service operations. Responsibilities include monitoring feedback, managing service recovery, and developing training programs. Strong analytical and communication skills are essential for this role. Interested candidates should submit their resume.

Qualifications

• Minimum of 5 years in customer/patient service operations.
• Proven track record in service culture.
• Experience in service training development and evaluation.

Responsibilities

• Oversee service delivery and monitor feedback.
• Collaborate with clinic teams to enhance patient experiences.
• Support training programs to strengthen service culture.

Skills

Service-oriented culture establishment

Conflict resolution

Data analytics

Excellent writing and editing skills

Presentation skills

Education

Recognized degree

Job description

A leading staffing agency in Singapore is seeking an experienced service manager to oversee service delivery and enhance patient experiences. The ideal candidate will possess a recognized degree and at least 5 years of experience in customer service operations. Responsibilities include monitoring feedback, managing service recovery, and developing training programs. Strong analytical and communication skills are essential for this role. Interested candidates should submit their resume.