Service Engineer

SCIMED (ASIA) PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology service provider in Singapore is looking for a candidate to provide technical support, installation, and maintenance services for equipment and machinery. The ideal candidate should have training in Electrical, Electronic, or Mechanical fields and possess at least 2 years of working experience. Responsibilities include managing service requests, maintaining customer communication, and troubleshooting equipment. Basic IT skills and a valid driver’s license are preferred. The role may require outdoor work in warm/humid environments.

Qualifications

• Minimum 2 years of relevant working experience, candidates with limited experience also considered.
• Experience in troubleshooting and responding to customer concerns.
• Willingness to travel for service training is advantageous.

Responsibilities

• Provide technical support for various equipment and machinery.
• Following up on service requests and customer feedback.
• Maintaining communication with engineers, managers, and customers.

Skills

Electrical/Electronic/Mechanical training

Customer service skills

Troubleshooting skills

Basic IT skills

Communication skills

Education

Qualifications from polytechnics or relevant institutions

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Job Responsibilities

• Provide technical support, installation, calibration, maintenance services and project involvement for various equipment, machinery and system.
• Promptly following up on service requests and providing customer feedback.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs/reports, providing quotations through customer service and internal service records in a timely manner. Write service reports and document all maintenance and repair work.
• Maintaining daily communications with engineers, managers and customers to ensure resolution and proper follow-up.
• Utilising the escalation process to resolve customer service delivery issues. Analyse equipment performance data and make necessary adjustments or recommendations.
• Identifying and participating in sales opportunities such as new contracts or contract renewals.
• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

• Candidate should be Electrical /Electronic/ Mechanical trained with qualifications from polytechnics or relevant institutions.
• Possess some basic IT related experience.
• Possess minimum 2 years of relevant working experience/ Candidates with limited working experience will also be considered.
• Experience in troubleshooting and responding to customer concerns.
• A valid driver’s license 2/3 is advantageous and willingness to travel for service training (as and when opportunities arises)
• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook
• Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment at customer’s site.
• Candidates with experience in refrigeration system repair/service (cold room /cooling units) will be advantageous.