Service Desk Engineer – First-Call Tech Support (Rotating Shifts)

ALPHAEUS PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading tech support company in Singapore is seeking individuals for a customer service role that involves providing first call resolution technical support via phone and email. Candidates should have a Higher Nitec in IT-related fields and at least 1 year of experience in end user support. Knowledge of Windows OS and support for mobile devices are necessary. The role requires flexibility to work in rotating shifts—2 days on, 2 days off or a core night shift from 10:30 pm to 8 am.

Benefits

Shift allowance

Qualifications

• Minimum 1 year of end user support experience in Desktop or Technical Service Desk.
• Ability to work in a rotating shift schedule.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email.
• Perform first level troubleshooting on incidents and escalate as needed.
• Submit timely updates to customers on pending issues.
• Maintain ownership of cases until resolution.
• Handle initial classification and prioritization of incidents.

Skills

Technical Support

Customer Service

Windows OS Knowledge

Active Directory Account Administration

Mobile Devices Support

Education

Higher Nitec in IT related fields

Job description

A leading tech support company in Singapore is seeking individuals for a customer service role that involves providing first call resolution technical support via phone and email. Candidates should have a Higher Nitec in IT-related fields and at least 1 year of experience in end user support. Knowledge of Windows OS and support for mobile devices are necessary. The role requires flexibility to work in rotating shifts—2 days on, 2 days off or a core night shift from 10:30 pm to 8 am.