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Service Desk Engineer: Fast IT Support & First-Call Resolution
ITCAN PTE. LIMITED
Singapore
On-site
SGD 60,000 - 80,000
Full time
Today
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Job description
- Perform first level troubleshooting on all reported incidents and elevate incidents to 2nd level resolver groups as per work instructions
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user’s problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to “Resolved” if User’s problem has been solved
- Reassign ticket if agent is unable to resolve ticket
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