Service Desk Analyst (Contract)/ Call Centre Engineer

STAR CAREER CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A consulting firm is seeking an Assistant Engineer to join their 24/7 Service Desk in Singapore. This role involves being the main contact for users and vendors, monitoring enterprise networks, and resolving incidents. Ideal candidates will have a Higher NITEC in Information Technology and 1 to 2 years of experience, preferably in a Network Operations Centre environment. Strong customer service and communication skills are essential. Applications can be sent to [e-mail].

Qualifications

• 1 to 2 years of relevant working experience in IT.
• Prior experience in a Network Operations Centre (NOC) environment.

Responsibilities

• Act as the single point of contact for users and vendors.
• Monitor enterprise networks and server systems.
• Resolve and track incidents/service requests within agreed SLA.

Skills

Customer service skills

Communication skills

Education

Higher NITEC in Information Technology

Job description

Job Description

Our esteemed client is looking for Assistant Engineers to join their 24/7 Service Desk to provide high availability of enterprise IT services.

Responsibilities

• Act as the Single point of contact to users, stakeholders and third party vendors.
• Monitoring enterprise networks and server systems and maintaining documentation and records.
• Ensure escalation of incidents to appropriate vendors.
• Resolve and track incidents/service requests and ensure closure within agreed SLA.

Requirements

• Minimum Higher NITEC in Information Technology with 1 to 2 years of relevant working experience.
• Excellent customer service skills and communication skills.
• Prior experience in Network Operations Centre (NOC) environment.
• Work location – Near Cashew MRT station.
• Singaporean Only.

We respect your privacy and all communication will be treated with confidentiality.

Apply with your updated MS Word Resume to: [e-mail]