Service Designer

Accenture; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service design firm in Singapore is looking for an experienced Service Designer to join their team. This role focuses on shaping human-centered services through research and design methodologies. Candidates should have relevant experience in service design, user experience design, or design research. Strong communication skills and the ability to collaborate within multidisciplinary teams are essential. The position offers opportunities for mentoring and involvement in community events, contributing to innovative service strategies.

Qualifications

• Relevant experience in service design or related role such as user experience design or design research.
• Proven history of delivering results on time and within budget.
• Experience in running online and offline workshops.

Responsibilities

• Scope, plan, and execute exploratory, generative and evaluative research.
• Translate research into foundation level concepts that a designer can realize.
• Articulate or build a narrative that communicates thought process and findings.

Skills

Service design

User experience design

Design research

Strong communication skills

Tools

Service design tools

Job description

About Accenture Song Design

At Accenture Song, experience is at the heart of our client delivery. We are a team of empathetic thinkers, strategists, UIUX Interaction designers and communication experts who aim to deliver the very best experience in Southeast Asian region. As a team, we bring together research, design, business and technology to shape the experiences of the future. We work collaboratively with our teams and clients, and place human at the centre of what we do.

About the role

[Summary about the role]

Service design is at the heart of our strategic design practice. Our Service Designers are a diverse and passionate team of strategic, empathetic people who envision and craft services based on a deep understanding of human needs. As a team, we will bring together research, design, business and technology to shape the services of the future.

As a ServiceDesigner, you will:

[Roles & Responsibilities]

Activities

• Scope, plan and execute exploratory, generative and evaluative research
• Understand the underlying connections, gaps, parallels, etc to form a POV on the context and possible interventions from existing data/patterns/behaviours/interactions
• Zoom in and out of the different layers/connection points in a system and frame issues/interventions from a strategic view that accounts for both users and stakeholders in various contexts
• Scope and create experiments to test hypotheses for services across multiple touch points

Deliverables

• Translate research into foundation level concepts - whether interaction, spatial or product - that a designer can realise

Communication

• Articulate or build a narrative that communicates your thought process, findings, the value of design or proposed strategy

Collaboration

• Work collaboratively with multidisciplinary team members and clients

Lead & Mentoring

• Create an environment that allows for the team to leverage each other's skills, knowledge and work from research all the way through prototyping

Community

Attend and help to plan studio and community events, workshops, and conferences as a Song ambassador

Your experience:

Relevant experience/portfolio

• Relevant experience in service design or related role such as user experience design or design research
• Proven history of delivering results on time and within budget
• Experience in running online and offline workshops

Knowledge

• Knowledge of existing and emerging service design tools and methods

Tool

• Working knowledge of various service design tools and methodologies

Communication

• Strong communication skills, both written and oral, with the ability to present work to executives and large teams, articulate design rationales and defend design decisions

Attitude

• Collaborative team-player with a can-do attitude who is passionate about service design, creating human-centered services

Working context

• Accustomed to working collaboratively with clients and cross-functional team members through agile or waterfall process

Set yourself apart

Additional skills that will make them stand out

• Experience producing user experience design deliverables such as screen flows, wireframes and prototypes
• Experience quantitative research methodologies and drawing insights from data
• Comfort with ambiguity yet unstoppable drive to create order out of chaos
• Ability to communicate with clients and partners about design methodologies and artefacts

Note: The Service Designer will collaborate closely with a Product Designer to lead a workstream, so the ideal candidate must be capable of working independently and taking ownership of deliverables.