Service Delivery Manager (DSC/JH)

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a Service Delivery Manager in Singapore, responsible for managing customer relationships and ensuring fulfillment of maintenance agreements. The role requires strong experience in IT infrastructure and team management, alongside skills in project funding management. Candidates should have a minimum of 4 years in IT-related fields and at least 2 years in management. The position is located in Jurong East and involves various responsibilities including managing systems and generating reports.

Qualifications

• Experience in managing customer asset inventory during maintenance phase.
• At least 2 years of experience in team management.
• Minimum of 4 years in IT-related fields.

Responsibilities

• Manage customer asset inventory during maintenance phase.
• Single point of contact for customer during maintenance & operation phase.
• Evaluate problems and work with engineers for solutions.
• Supervise maintenance systems and coordinate team members.
• Ensure paperwork is current, properly filed, and stored.
• Liaise with backend support for fulfillment and compliance.
• Generate and present Monthly Reports to customers.
• Involve in system transition from implementation to maintenance phase.
• Manage engineer scheduling to ensure resources meet SLA.
• Manage project funding to ensure sufficient resources.

Skills

IT infrastructure vulnerability assessment

team management

project funding management

Job description

We are seeking a Service Delivery Manager who will be accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to.

Responsibilities

• Manage and update customer asset inventory during maintenance phase
• Responsible as single point of contact for customer during maintenance & operation phase
• Evaluate potential problems and work with engineer for solutions
• Supervise current maintenance Systems and coordinate all team members to keep workflow on track
• Manage related paperwork by ensuring all necessary materials are current, properly filed and stored
• Liaise with backend support group to facilitate Maintenance Systems' fulfilment and compliance
• Liaise externally with the rest of Service Partners and contractors to facilitate the Maintenance Systems' fulfilment
• Generate and analyse Monthly Report and present to end customers
• Involve in System transition from Implementation to Maintenance phase
• Manage engineer scheduling to ensure sufficient resources to deliver maintenance SLA
• Manage project funding to ensure sufficient funding throughout maintenance period

Requirements

• Experience in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• At least 2 years of experience in team management
• Have at least 4 years of experience in IT related Fields
• Experience in project funding management will be advantage.

Work location: Jurong East