Service Delivery Director

NCS PTE. LTD.; Singapore; On-site; SGD 100,000 - 120,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an experienced Service Delivery Lead to manage maintenance and support for Microsoft offerings. This pivotal role requires over 10 years of IT service delivery experience, exceptional leadership skills, and deep expertise in Microsoft ecosystems. The successful candidate will drive service excellence, manage client expectations, and lead continuous improvement initiatives across multiple projects.

Qualifications

• 10+ years in IT service delivery, with 5+ years in a leadership role.
• Deep expertise in Microsoft ecosystems: D365, M365, SharePoint, Power Platform.
• Proven track record in managing enterprise-scale maintenance and support programs.
• Strong business acumen and ability to translate technical capabilities into strategic value.
• Exceptional communication, negotiation, and leadership skills.

Responsibilities

• Define and execute service delivery strategy for Microsoft maintenance projects.
• Lead cross-functional teams to deliver scalable, secure, and high-performing solutions.
• Champion continuous improvement initiatives and digital transformation efforts.
• Establish governance frameworks for service delivery, ensuring alignment with best practices.
• Manage service delivery across D365, M365, SharePoint, and Power Platform.

Skills

IT service delivery

Microsoft D365

Microsoft M365

SharePoint

Leadership

Communication skills

Negotiation skills

Business acumen

Education

Bachelor’s degree in a relevant field

Tools

ITIL

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Seeking an experienced Service Delivery Lead to oversee and ensure the successful delivery of maintenance and support services across Microsoft offerings including D365, M365, SharePoint, and related platforms. This role is pivotal in maintaining service excellence, managing client expectations, and driving continuous improvement across multiple projects and service lines.

What will you do?

• Define and execute service delivery strategy for Microsoft maintenance projects across enterprise clients
• Lead cross-functional teams to deliver scalable, secure, and high-performing solutions
• Champion continuous improvement initiatives and digital transformation efforts
• Lead and champion strategy and delivery discussions with internal and client c-suite management
• Establish governance frameworks for service delivery, ensuring alignment with ITIL and Microsoft best practices
• Oversee quality management, risk management, audit readiness, and regulatory compliance across all platforms for agencies and MNCs
• Serve as executive liaison for clients, ensuring alignment of services with business goals
• Conduct service reviews, performance reporting, and strategic planning sessions
• Build trusted relationships with internal and external stakeholders to influence outcomes
• Collaborate with cross-functional application teams and external partners to deliver integrated, end-to-end service solutions that align with business objectives
• Manage service delivery across D365 (Finance, SCM, CE), M365 (Exchange, Teams, OneDrive), SharePoint (Online & On-Premises), and Power Platform
• Oversee incident, problem, and change management processes
• Ensure SLAs, KPIs, and contractual obligations are consistently met

The ideal candidate should possess:

• 10+ years in IT service delivery, with 5+ years in a leadership role
• Deep expertise in Microsoft ecosystems: D365, M365, SharePoint, Power Platform
• Proven track record in managing enterprise-scale maintenance and support programs
• Strong business acumen and ability to translate technical capabilities into strategic value
• Exceptional communication, negotiation, and leadership skills
• ITIL Expert or equivalent certification preferred
• Bachelor’s degree in a relevant field

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.