Service Delivery & Customer Success Lead

Equinix Asia Pacific; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global digital infrastructure company in Singapore is seeking a Service Manager to ensure reliable delivery and performance of infrastructure services. This role involves facilitating communication during service disruptions, providing proactive updates, and managing customer engagement. Candidates should have 1-3 years of experience, a Bachelor’s degree, and a strong customer-oriented mindset. The position is essential in aligning service management with overall business objectives.

Qualifications

• 1-3 years of experience in managing service issue coordination and compliance requirements.
• People centric and capable of providing a high-level customer oriented service mindset.
• Experience in aligning service management with customer and business objectives.

Responsibilities

• Assist with communication during service disruptions.
• Provide proactive notifications about maintenance activities.
• Key liaison between Customer Success and customers.
• Collaborate with internal teams to resolve issues and align priorities.
• Manage escalation processes and ensure adherence to procedures.

Skills

Customer-oriented service mindset

Service issue coordination

Stakeholder engagement

Education

Bachelor's degree

Job description

A global digital infrastructure company in Singapore is seeking a Service Manager to ensure reliable delivery and performance of infrastructure services. This role involves facilitating communication during service disruptions, providing proactive updates, and managing customer engagement. Candidates should have 1-3 years of experience, a Bachelor’s degree, and a strong customer-oriented mindset. The position is essential in aligning service management with overall business objectives.