Service Delivery Coordinator - 1 Year Contract

People Profilers Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a support role responsible for managing service requests and customer interactions. The position requires a commercial vocational diploma and offers a competitive remuneration package along with benefits. Key responsibilities include scheduling support attendances, invoicing customers, and maintaining compliance with quality management standards. Candidates must have effective time management skills and a continuous improvement mindset. This position operates on a 5-day work week with a completion bonus for the contract's duration.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Commercial vocational diploma with corresponding professional experience.
• Able to work independently.
• Effective time management skills.
• Continuous Improvement Mindset.

Responsibilities

• Answer and prioritize incoming support requests.
• Schedule and arrange Field Support Attendances.
• Provide service quotation to Customers.
• Monitor service progress and update status.
• Verify completion of service support delivered.
• Invoice Customers based on service outcome.
• Maintain understanding of company products.
• Review Quality Management System requirements.
• Perform weekly on-call duties.

Skills

Effective time management skills

Ability to work independently

Continuous Improvement Mindset

Education

Commercial vocational diploma

Job description

A leading recruitment firm in Singapore is seeking a support role responsible for managing service requests and customer interactions. The position requires a commercial vocational diploma and offers a competitive remuneration package along with benefits. Key responsibilities include scheduling support attendances, invoicing customers, and maintaining compliance with quality management standards. Candidates must have effective time management skills and a continuous improvement mindset. This position operates on a 5-day work week with a completion bonus for the contract's duration.