Service Ambassador

LOTTE Travel Retail Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading travel retail company in Singapore seeks a customer service professional to enhance the shopping experience for travelers. Responsibilities include greeting customers, providing product recommendations, and managing transactions. The ideal candidate has at least 3 years of customer service experience, excellent communication skills, and a positive attitude. This role involves shifts on weekends and public holidays, focusing on creating a welcoming environment for international travelers.

Qualifications

• At least 3 years of customer service experience in retail or hospitality.
• Excellent communication and interpersonal skills.
• A positive and customer-focused attitude.

Responsibilities

• Greet and engage with travelers in a friendly manner.
• Offer personalized shopping experience with tailored product recommendations.
• Handle cashiering transactions accurately.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multilingual skills

Job description

Responsibilities

• Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
• Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements
• Provide recommendations on liquor and tobacco products
• Build strong, lasting relationships with travelers through active engagement
• Proactive to utilize upselling techniques to achieve sales target
• Stay informed on duty-free allowances, age restrictions, and relevant regulations
• Resolve travelers concerns or complaints promptly and professionally
• Handle cashiering transactions accurately and efficiently
• Monitor and maintain healthy inventory levels
• Be the company’s front line ambassador to uphold company’s branding and image
• Housekeeping and adhere to visual merchandising guidelines provided by the management
• Any other duties assigned by the Supervisors or Managers in charge.

Qualifications

• At least 3 years of customer service experience in retail or hospitality industry preferred
• Excellent communication and interpersonal skills to engage with travelers effectively
• A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment
• Multilingual skills will be an added advantage to assist international travelers
• Able to commit to rotating shift hours, including public holidays and weekends
• Some level of knowledge, skill and familiarity with technology preferred