Senior Technical Consultant

CLOUDGO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore seeks a Technical Consultant to support ServiceNow-based solutions globally. You will liaise with clients to identify and document requirements, develop solutions, and ensure high customer satisfaction. Ideal candidates have 3-5 years of IT experience, solid knowledge of ServiceNow, and strong problem-solving skills. Engage in continuous learning and contribute to project success.

Qualifications

• 3-5 years of IT experience.
• Sound knowledge of ServiceNow.
• Excellent problem-solving and communication skills.

Responsibilities

• Work on assigned tasks with the project team.
• Gather and interpret problem statements.
• Configure, develop, and test solutions on the ServiceNow platform.
• Maintain high customer satisfaction.
• Collaborate with clients to provide solutions.

Skills

ServiceNow knowledge

Javascript

Problem solving

Communication skills

Education

Tertiary education preferred

Tools

ServiceNow

Job description

Overview

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Technical Consultant.

As a Technical Consultant, you will be supporting projects deploying Service Now-based solutions for Veracity clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Responsibilities

• Work on assigned activity/task with other team members in the project and own a distinct aspect of the project
• Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
• Must have strong knowledge on ServiceNow fundamentals, configuration & scripting
• Work collaboratively with the team & project manager to deliver assigned work on time
• Maintain an effective and proactive follow-up & updates with stakeholders
• Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc.
• Configuring, developing and testing solutions on the platform to meet business requirements
• Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients
• Working with our process owners to identify opportunities for improvement
• Engage with clients to provide advice to solve problems & create value
• Coordinate training & workshop
• Collaborate with the project team to deliver the project efficiently
• Educating our users on how to use the platform best
• Assisting our Business Analysts and Senior Developers and providing ad hoc support to the Team where required
• Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification

Basic qualifications

• 3-5 years of IT experience
• Sound ServiceNow knowledge
• Sound Javascript knowledge
• Openness to travel
• Tertiary education preferred

Professional qualifications and education requirements

• At least two years of work experience in ServiceNow projects
• ServiceNow admin certification (CSA)
• ServiceNow certified application developer (CAD), will be a plus
• Excellent problem solving & communication skill
• Embrace design thinking