Senior ServiceNow Platform Engineer (Financial Services)

Ernst & Young Advisory Services Sdn Bhd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking a ServiceNow Platform Engineer in Singapore. The role involves managing incidents, troubleshooting issues, and ensuring compliance with ITIL processes. Candidates must have a degree in Computer Science and 1 to 3 years of experience with the ServiceNow platform. The position offers opportunities for continuous learning in a diverse and inclusive culture. Join the team to impact the future of technology in a collaborative environment.

Benefits

Continuous learning opportunities

Flexible work arrangements

Diverse and inclusive culture

Qualifications

• 1 to 3 years of relevant experience in ServiceNow system.
• Experience in implementing and configuring ServiceNow.
• Ability to customize workflows and ensure platform security.

Responsibilities

• Acknowledge and triage incidents on ServiceNow platform.
• Perform troubleshooting using logs and configuration checks.
• Manage incidents to ensure resolution and adherence to SLAs.
• Prepare and raise Change Requests as per process.
• Conduct root cause analysis for high impact incidents.

Skills

ServiceNow platform implementation

Troubleshooting issues

Communication skills

ITIL processes

Problem-solving

Education

Degree in Computer Science/Information Technology

Job description

A leading consulting firm is seeking a ServiceNow Platform Engineer in Singapore. The role involves managing incidents, troubleshooting issues, and ensuring compliance with ITIL processes. Candidates must have a degree in Computer Science and 1 to 3 years of experience with the ServiceNow platform. The position offers opportunities for continuous learning in a diverse and inclusive culture. Join the team to impact the future of technology in a collaborative environment.