Senior Service Engineer (Generator) @Jurong East

AIM RECRUIT CONSULTANCY PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technical recruitment agency in Singapore is looking for a Senior Service Engineer (Generator). The role involves providing comprehensive customer support and technical training. Candidates should possess a Diploma/Degree in Electrical/Mechanical and have 8 years of marine field servicing experience. This position requires a strong commitment to resolving customer issues and providing ongoing technical guidance.

Qualifications

• 8 years of marine field servicing experience.
• Ability to travel as necessary.
• Experience with troubleshooting and service.

Responsibilities

• Provide standby support and 24/7 emergency call for customers.
• Handle technical support, site recovery, and maintenance.
• Develop and provide training to distributors and dealers.

Skills

Customer support

Technical support

Problem-solving

Training skills

Education

Diploma/Degree in Electrical/Mechanical

Tools

Control systems

Job description

Senior Service Engineer (Generator)

• Standby support and 24/7 emergency call for customer support.
• Technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Installation, commissioning & on-site training to support customers according to the scope
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical & training documents are up-to-date.
• Provide training to distributors & dealers for service and troubleshooting skillsets
• Diploma/Degree in Electrical/Mechanical with 8 years of marine field servicing
• Experience in control system and able to commit traveling when neccessary.

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894