Senior Sales Support (Furniture)

JEB ASIA PTE LTD; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A leading furniture solutions provider in Singapore is seeking a Sales Support Executive to assist the Sales team with customer inquiries, order processing, and after-sales support. The role requires a minimum of 3 years in sales support or customer service, preferably within the furniture industry. The ideal candidate will possess excellent communication skills, organizational skills, and proficiency in Microsoft Office. This position is essential for ensuring efficient operations and enhancing customer experience.

Qualifications

• Minimum 3 years experience in sales support or customer service, preferably in furniture.
• Ability to liaise effectively with customers and stakeholders.
• Attention to detail and proficiency in Microsoft Office suite.

Responsibilities

• Assist the Sales team with customer inquiries and order processing.
• Manage correspondences between suppliers and sales team.
• Prepare sales quotes, invoices, and documentation accurately.
• Coordinate delivery and installation with logistics team.
• Prepare tender submissions and proposals on time.
• Maintain accurate sales records and provide reporting.

Skills

Excellent communication skills

Interpersonal skills

Strong administration skills

Organizational skills

Attention to detail

Proficient in Microsoft Excel

Proficient in Microsoft Word

Proficient in Microsoft PowerPoint

Job description

Job Description

• Assist the Sales team with customer inquiries, order processing, and after-sales support
• Managing correspondences between suppliers and sales team
• Work with Sales on providing quotations and proposal. Prepare sales quotes, invoices, and other documentation in a timely and accurate manner
• Demonstrate and implement cost saving measures
• Coordinate with the logistics team to ensure efficient delivery and installation of furniture products
• Liaise with factories and logistic department on meeting deadline
• Prepare mock-up samples & colours scheme confirmation for Client
• Issue of PO to Respective Factories
• Meeting with all related departments to ensure the feasibility of launching new products
• Solve technical problems from project team, sales team and overseas projects to ensure on time delivery of projects
• Discuss with suppliers about the feasibility of customized products
• Arrange product LAB testing information and technical details
• Understand all aspects of installation relating to furniture
• Prepare tender submission and proposal
• Prepare budget costing and proposal
• Go through tender specifications with sales manager
• Get final approval on costing from sales manager
• Ensure tender is completed and submitted on time
• Prepare PO and 3D drawings for factory to fabricate
• Create presentation materials for customer presentation
• Prepare design concepts for workplace layouts with sketches
• Take an active approach to learn new products from the supplier range
• Assist with ad hoc responsibility as per requested by sales team
• Maintain accurate sales records and provide regular reporting to the Sales Manager
• Support the implementation of sales strategies and initiatives
• Contribute to the continuous improvement of sales processes and customer experience

Requirement

• Minimum 3 years of experience in a sales support or customer service role, preferably in the furniture industry
• Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
• Strong administrative and organizational skills, with attention to detail
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
• Knowledge of furniture products and industry trends would be an advantage
• A team player with a positive attitude and a willingness to learn and grow