Senior Sales Support Engineer

MICHAEL PAGE INTERNATIONAL PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global technology leader in Singapore is seeking an experienced engineer to provide high-quality after-sales support for semiconductor test solutions. This role involves troubleshooting complex issues, leading technical projects, and ensuring customer satisfaction. Candidates should have a degree in Mechatronics, Electronics, or Electrical Engineering, along with 4-6 years of relevant experience in automated production or test equipment. Join a collaborative environment focused on innovation, continuous learning, and growth in advanced test systems and automation.

Benefits

Competitive compensation

Strong career progression

Continuous learning opportunities

Qualifications

• 4-6 years of experience supporting automated production or test equipment.
• Proficient in performance metrics like OEE, MTBF, MTTR.
• Experience with smart factory and automation integration.

Responsibilities

• Deliver high-quality after-sales support and ensure service contract requirements are met.
• Troubleshoot complex issues and drive resolutions.
• Lead or support technical projects to improve production performance.

Skills

Troubleshooting

Analytical skills

Customer-centric approach

Project management

Education

Degree in Mechatronics, Electronics, or Electrical Engineering

Tools

MES Systems

Robotics

Job description

• Work with leading semiconductor customers and latest technology.
• A role that combines hands-on engineering, interaction, and leadership

About Our Client

A global technology leader in semiconductor test solutions, this company develops and manufactures advanced automated test equipment used by the world's top chipmakers. With a strong focus on innovation, precision engineering, and high-volume manufacturing reliability, it supports customers across logic, memory, and high-performance computing markets. Its solutions enable the testing, validation, and quality assurance of next-generation semiconductor devices, powering everything from consumer electronics to data centers and AI systems. The organization is known for its deep technical expertise, strong customer partnerships, and commitment to pushing the boundaries of test performance and automation.

Job Description

• Deliver high-quality after-sales support: installation, acceptance, upgrades, relocations, and field change orders (FCOs).
• Troubleshoot complex issues and drive fast, data-driven resolutions.
• Build strong relationships with engineering and operations teams to achieve top-tier customer satisfaction.
• Lead or support technical projects that improve production performance, reliability, and system capability.
• Conduct detailed root-cause analysis using logs, data trends, and system diagnostics.
• Provide expert feedback to global engineering teams for product improvements and new design considerations.
• Integrate equipment into customer factory automation systems, MES, robotics, and smart factory workflows.
• Apply your knowledge of OEE, throughput, and manufacturing performance to drive measurable improvements.
• Work with the Service Sales team to identify upgrade, solution, and service opportunities.
• Ensure all service contract requirements are delivered on time and with high quality.
• Offer consultancy to customers on optimization, performance tuning, and operational best practices.

The Successful Applicant

• Degree in Mechatronics, Electronics, or Electrical Engineering.
• At least 4-6 years of experience supporting automated production or test equipment (semiconductor experience preferred).
• Strong analytical and data-driven troubleshooting capabilities.
• Proficiency in equipment performance metrics (OEE, MTBF, MTTR) and a quality-focused mindset.
• Experience with smart factory, automation integration, or production solutioning.
• Project management exposure is a plus.
• Excellent communication skills, customer-centric, proactive, and able to work independently.

What's on Offer

Joining this organization means becoming part of a global leader at the forefront of semiconductor test innovation, where you'll work with cutting-edge automated test technologies used by the world's top chip manufacturers. You can expect a role with real technical depth, continuous learning, and exposure to advanced engineering challenges across both local and international customer sites. Beyond competitive compensation and strong career progression pathways, you'll collaborate closely with world-class engineering teams, contribute to next-generation product improvements, and build expertise in high-demand areas like factory automation, smart manufacturing, and advanced test systems. It's an environment that values innovation, technical mastery, and customer excellence-ideal for engineers who want to grow fast and make a visible impact.