Senior/ Reservation Sales Executive

Far East Organization; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading hospitality firm in Singapore is looking for a Reservations Executive to manage hotel bookings efficiently. The ideal candidate should possess a Diploma and demonstrate excellent customer service and communication skills. Experience with property management systems and the ability to work shifts is a plus. Join a dynamic team committed to providing exceptional service.

Qualifications

• Minimum Diploma in any field.
• Knowledge in Property Management System will be an advantage.
• Proficient in MS Office and email systems.

Responsibilities

• Handle reservations received via all channels timely and accurately.
• Liaise with bookers and hotels for smooth pre-arrival experience.
• Maximize opportunities through upselling techniques.

Skills

Customer service

Communication skills

Administration skills

MS Office proficiency

Education

Minimum Diploma in any field

Tools

Property Management System

Reservations system

Job description

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according to SOPs
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department’s related policies and procedures
• Supports management as and when required

Requirements

• Minimum Diploma in any field
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)