Senior Production Software Engineer

UFINITY PTE LTD; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An innovative IT solutions company in Singapore is seeking a dedicated Application Support Specialist to manage production support. The role involves responding to user issues, investigating application problems, and collaborating with development teams to ensure smooth operations. Ideal candidates will have at least 2 years of relevant experience and an IT-related degree. Strong troubleshooting skills and the ability to effectively communicate technical information are crucial for maintaining user satisfaction in this fast-paced environment.

Qualifications

• Effective troubleshooting and analytical skills to resolve application support issues.
• Minimum of 2 years’ experience in application or software support and development.
• Basic knowledge of SQL for data investigations.

Responsibilities

• Manage production support mailbox and respond to incoming cases.
• Investigate application issues by analyzing requirements and logs.
• Implement fixes and educate users on temporary solutions.
• Collaborate with development teams to resolve complex issues.

Skills

Troubleshooting skills

Log analysis

Basic SQL knowledge

Monitoring tools familiarity

Application architecture understanding

Communication skills

Customer service orientation

Education

IT-related degree or equivalent experience

Job description

An innovative IT solutions company in Singapore is seeking a dedicated Application Support Specialist to manage production support. The role involves responding to user issues, investigating application problems, and collaborating with development teams to ensure smooth operations. Ideal candidates will have at least 2 years of relevant experience and an IT-related degree. Strong troubleshooting skills and the ability to effectively communicate technical information are crucial for maintaining user satisfaction in this fast-paced environment.