Senior Product Specialist

PerkinElmer; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Product Specialist to enhance customer satisfaction and drive sales growth. This role involves supporting the sales team by providing technical insights and application support, ensuring customers are well-informed about product capabilities. You will engage with clients throughout the sales cycle, from pre-sales discussions to after-sales training and support. Join a dedicated team committed to improving lives through innovative scientific solutions, and be a part of a mission that fosters a healthier world. If you are passionate about science and customer engagement, this opportunity is perfect for you.

Qualifications

• Experience in supporting sales teams and achieving targets.
• Strong understanding of market trends and customer needs.

Responsibilities

• Support sales team to meet targets and provide application support.
• Conduct training and troubleshooting for customers post-sale.
• Engage in technical discussions to understand customer requirements.

Skills

Sales Support

Technical Discussion

Customer Training

Troubleshooting

Market Trend Analysis

Job description

Senior Product Specialist page is loaded

Senior Product Specialist

Apply locations Singapore time type Full time posted on Posted 30+ Days Ago job requisition id REQ-054414

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Senior Product Specialist

Location(s)

Singapore

Responsibilities

• Support Sales team to achieve / exceed annual targets and growth.
• On-site application supports to customers.
• Understand market trends, requirements and competitive situation.
• Work closely with sales team to demonstrate product capabilities and applicability to the customer’s application needs throughout sales cycle - from pre-sales to getting orders as well as after-sales supports.
• Pre-Sales: Understand customers’ needs and requirement, engage in technical discussion, provide solution-oriented demos, products, and demo results presentations, propose total solution, lead the compilation of applications and marketing materials for customers/users/sales representatives.
• After-Sales: Conduct practical training on hardware and software, product technology presentation relevant to instrumentation prior to hands-on, troubleshooting, attend to users queries and support on method development.
• Support sales marketing events e.g. user meetings, workshops, seminars to update products technology, chemistry.
• Support on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts.
• Maintain installed base customer satisfaction.
• Be the contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.
• Provide leads to sales by engagement with customers.
• Involve in troubleshooting relating to instruments, application, and software.
• Develop and update knowledge of competitor’s products and discuss with sales team to promote and sell products and services.
• Provide training to overseas customers (scheduled).
• Keep track of demo lab chemical inventory, etc.

About Us

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.