Senior Product Ops Associate

StraitsX; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading FinTech company in Singapore is seeking an Operations Specialist to enhance product experience and manage transaction flows. The role involves risk mitigation, reconciliation, and collaboration across teams. Candidates should have at least 2 years of experience in a regulated environment and a strong understanding of stablecoins and blockchain networks. This position requires excellent communication skills and the ability to adapt to a fast-paced environment.

Qualifications

• At least 2 years experience in Operations in a regulated financial environment.
• Ability to communicate and escalate concerns effectively.
• Understanding of stablecoins, blockchain networks, and DeFi protocols.
• Excellent organizational and analytical skills.

Responsibilities

• Drive a world-class product experience through operational excellence.
• Engage with internal teams for product operations support.
• Participate in reconciliation and risk mitigation of transactions.
• Bridge the gap between product limitations and user expectations.
• Support the launch of new product lines ensuring customer satisfaction.

Skills

Operations in a regulated financial environment

Communication and escalation skills

Understanding of stablecoins and blockchain

Organizational and analytical skills

Adaptability in a dynamic environment

Critical thinking and problem-solving

Job description

StraitsX is the pioneering payments infrastructure for digital assets space in Southeast Asia developed by Singapore-based FinTech Xfers, which is a Major Payment Institution licensed by the Monetary Authority of Singapore for e-money issuance (now part of Fazz). StraitsX offers personal and business accounts to deposit, hold and withdraw funds as well as to connect their accounts to digital asset platforms. Business accounts can also access B2B API-enabled payments rails for digital asset platforms and issues the Singapore Dollar-backed stablecoin, XSGD.

What You Will Do

• You will be driving a world-class product experience through ensuring operational excellence in daily settlement, including both fiat and blockchain-based transactions.
• You will actively engage with internal teams to provide product operations support while working cross-functionally to resolve issues using technology and automation.
• You will participate in daily reconciliation, risk mitigation and investigation across StraitsX’ fiat and blockchain-based transaction flows.
• You will bridge the gap between product limitations and user expectations to achieve user satisfaction.
• You will be supporting the launch of new product lines and product offerings, ensuring a smooth and seamless product and customer experience.

What We Are Looking For

• You have at least 2 years experience in Operations in a regulated financial environment, with a broad understanding of transaction flows, risk control, risk mitigation and regulatory compliance.
• You are outspoken and have the ability to communicate/escalate concerns and facilitate the right stakeholders in a discussion before they become issues.
• You possess an understanding of stablecoins, blockchain networks, custody solutions, and DeFi protocols.
• You have excellent organizational and analytical skills with meticulous attention to detail.
• You are adaptable and flexible to work collaboratively in a fast-paced/dynamic environment, managing multiple priorities.
• You possess exceptional communication skills, with the ability to convey complex ideas clearly.
• You possess a strong critical thinking mindset and resourcefulness, and you are passionate about understanding how things work and figuring out root causes to resolve issues.
• You are comfortable with shift work and potentially on some weekends as well.

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