Senior Patient Services & Appointments Advisor

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is looking for a customer service representative to provide quality information services to patients. The role involves handling enquiries and managing outpatient appointments via phone, email, and online platforms. Candidates should have GCE 'N' or 'O' Levels with at least one year of relevant experience. Strong interpersonal and communication skills are essential, and there is a need for flexibility in working hours, including weekends and public holidays.

Qualifications

• At least 1 year of relevant experience in customer service or call center.
• Proficient in Microsoft Office applications.
• Able to commit to rotating shifts, including weekends and public holidays.

Responsibilities

• Provide quality and personalized information service for the hospital.
• Handle general enquiries and manage outpatient appointments through various platforms.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Adaptability

Education

GCE ‘N’ Level / GCE ‘O’ Level

NITEC in Service Skills

Tools

Microsoft Office

Job description

A healthcare institution in Singapore is looking for a customer service representative to provide quality information services to patients. The role involves handling enquiries and managing outpatient appointments via phone, email, and online platforms. Candidates should have GCE 'N' or 'O' Levels with at least one year of relevant experience. Strong interpersonal and communication skills are essential, and there is a need for flexibility in working hours, including weekends and public holidays.