Senior / Patient Service Associate, Specialist Clinics Operations

Changi General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is looking for a Senior / Patient Service Associate for Specialist Clinics Operations. Responsibilities include managing patient appointments and providing administrative support while meeting quality standards and KPIs. Ideal candidates should have GCE 'N'/ 'O'/ 'A' Level, or relevant diploma, alongside good communication skills and proficiency in Microsoft Office. Experience in healthcare is preferred, but fresh graduates are welcome to apply.

Qualifications

• Minimum 1-2 years of working experience, preferably in healthcare.
• Candidates with no prior experience are welcome to apply.

Responsibilities

• Effect clinic session changes in the system.
• Register and liaise with stakeholders to manage patient appointments.
• Provide excellent customer service and administrative support.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

GCE ‘N’/ ‘O’/ ‘A’ Level, NITEC, Higher NITEC or Diploma

Job description

Senior / Patient Service Associate, Specialist Clinics Operations

Responsible for effecting clinic session changes in system, registering and liaising with different stakeholders to manage patient appointments, as well as other administrative duties.

Meet quality standards and achieve department KPIs on a monthly basis.

Provide excellent customer service and meticulous administrative support.

Any other duties assigned from time to time.

Requirements:

• GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline
• 1 to 2 years of working experience, preferably in healthcare industry
• Candidates with no prior experience are welcome to apply
• Good interpersonal & communication skills
• Proficient in Microsoft Office applications

Working Schedule:

Mon – Fri | Office hours (staggered)

1 half day Sat (AM) every 6 weeks

Only shortlisted candidates will be notified.

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