Senior / Patient Service Associate (Inpatient Ward) (1-Year contract)

WOODLANDSHEALTH PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare provider in Singapore is looking for a candidate to perform admission procedures and assist patients. You'll coordinate with the Bed Management Unit, attend to customer queries, and provide financial counselling. Candidates should have relevant educational qualifications and frontline customer service experience. The ability to speak multiple languages is an advantage. This position requires working rotating shifts, including weekends and public holidays.

Qualifications

• Experience in frontline customer service is preferred.
• Ability to work 2 rotating shifts, including weekends and public holidays.

Responsibilities

• Perform admission procedure and coordinate with Bed Management Unit.
• Attend to queries from both internal and external customers.
• Assist with appointment scheduling for patients' follow up.

Skills

Ability to speak two or more languages/dialects

Frontline customer service experience

Education

GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma

Job description

Duties & Responsibilities

• Perform admission procedure and coordinate with Bed Management Unit for bed booking and reservation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up
• To maintain the cleanliness and tidiness of the wards' counters

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
• Experience in frontline customer service is preferred
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.