Senior / Patient Service Associate Executive, Pre-Operative & Admitting Services

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Customer Service Team Leader to manage the admission centres. The role involves leading a team, staff management, and process improvement initiatives. The ideal candidate has a diploma or equivalent with customer service experience and strong interpersonal skills. This position requires working staggered hours. Competitive benefits offered.

Qualifications

• 2 years of frontline customer service experience or 7 years with GCE qualifications.
• Strong customer service orientation and interpersonal skills.
• Ability to work staggered hours.

Responsibilities

• Lead a team to ensure smooth operation of the admission centres.
• Manage staff rostering and coach team members.
• Assist with service feedback and resolve operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline or GCE 'O' / 'N' Level

Tools

SAP system

Job description

Overview

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres. Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Responsibilities

• Lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.
• Manage staff rostering, coach and train team members, and support process improvement initiatives.
• Assist in handling service feedback, resolve operational issues, and provide coverage support for team members when required.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 8.30am and 6.30pm on weekdays