Senior/Patient Service Associate, Admissions (Contract to Regular)

Singapore National Eye Centre; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

An established industry player in healthcare is seeking a Senior Patient Service Associate to enhance patient experiences. This role involves welcoming patients, managing admissions, and ensuring accurate record-keeping. Ideal candidates will have a diploma or equivalent, with a strong background in customer service and hospital operations. You will work in a dynamic environment with a focus on service excellence, supported by a 2-year contract that offers the potential for regular employment. If you possess a friendly demeanor and exceptional communication skills, this opportunity is perfect for you!

Qualifications

• Diploma or equivalent qualifications are required.
• Experience in customer service and hospital operations preferred.

Responsibilities

• Provide excellent front-line services to patients during admission.
• Handle inquiries, schedule appointments, and collect payments.

Skills

Customer Service

Interpersonal Skills

Communication Skills

IT Data/Information System Proficiency

Service Orientation

Education

Diploma

Higher NITEC

NITEC

O Levels

Tools

SAP System

Job description

KK Women's and Children's Hospital Pte. Ltd.

Senior/Patient Service Associate, Admissions (Contract to Regular)

Job Category: Ancillary

Posting Date: 3 Apr 2025

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include:

1. General administrative duties
2. Handling enquiries on patients' admissions
3. Scheduling of patients' appointments
4. Collecting deposits and payments from patients
5. Offering pre-admission financial counselling as part of the admission process

Requirements:

Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply.

Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.

Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.

Outgoing and pleasant personality with good interpersonal and communication skills.

Service oriented and patient focused.

Candidate will be on 2-day alternate On/Off 12-hour rotating shifts pattern.

Successful candidate will be offered a 2-year contract, with an opportunity for conversion to regular contract.